FAQ

What is CBD?
CBD is a compound that interacts with the body’s endocannabinoid system. This series of receptors regulates pain, mood, the immune system, memory, stress response, and other important functions. Leka CBD is extracted from industrial hemp.

Does CBD get me high?
Our CBD is non-psychoactive. It is important to find a brand you trust when it comes to what is in their products, including THC levels. Leka CBD products are third-party tested to ensure they contain less than 0.03% THC.

What are the medical benefits?
Unfortunately, we are legally not allowed to speak on the topic of potential benefits. We also cannot make any claims regarding whether or not CBD can treat any type of medical condition or ailment. There is plenty of research and testimonies that can be found online regarding the use of CBD, and we encourage you to explore this or talk to you doctor in order to get a better understanding of your question.

How can I purchase Leka CBD products?
You can purchase products directly on our website by checking out with the Zodaka payment processing application. We are currently working on adding another form of payment processing for traditional debit and credit card transactions.

What is Zodaka?
Zodaka is a payment processing application developed in the Silicon Valley for companies operating in the CBD and cannabis space. The platform provides a safe and secure payment network that allows you to pay via your bank account.

All Zodaka connections are encrypted and the platform never stores any of your personal information.

Can I pay with a credit card?
The Zodaka app is currently the only payment platform available on our website. We are in the process of adding credit/debit payment processing in the near future and hope to have that option available within the next 2 to 3 weeks.

Vape Pens – How to Use
For the best experience using our pens, we recommend taking a light 3-second draw.
Our CBD Vape Pens are prefilled with CBD and are no button disposable pens (non-refillable). To activate the pen, simply place the end with the hole in your mouth and inhale for three seconds. Each pen contains approximately 100 to 150 three-second puffs. The pen will not produce vapor when it is out of oil.
If you are experiencing some inconsistency with this information, feel free to reach out to info@lekacbd.com.

Vape Pens – Care                                                                                                                                                                                                                                                                                                                                                                                                          We wish those Vape Pens were indestructible, but unfortunately, they should be handled with care. Dropping your pen, getting it wet, or keeping it in cold temperatures can diminish the life of the unit or kill it altogether. We recommend light 3-second puffs when using your pen to get the best flavor and overall vaping experience. Doing so should yield ~150 uses from your pen but can vary slightly based on how it is used. In the event your battery is flashing and you have gotten close to that 150, you can dispose of it and get your hands on another Leka Vape Pen! If this doesn’t seem consistent with the performance of your pen, please reach out to info@lekacbd.com.

What sets Leka’s products apart from other CBD products?
Leka sets the standard for quality. All of our products are created using non-GMO industrial hemp grown in the U.S. using natural farming practices and are third-party tested to ensure quality and consistency.
Our vape pens feature a proprietary blend of crystal resistant CBD distillate that does not need to be cut with a filler to be used in a vape pen. Unlike other companies that use cheap flavoring like essential oils, we use all natural, organic, terpene isolates to flavor our pens.

Are Leka CBD products third party-tested?
Yes, all Leka CBD products are third-party tested to ensure quality and consistency. If you’re interested in seeing our test results, click the test results link in the footer. If you have more questions please feel free to contact us.

What is your return policy?
We have a great return policy and would recommend that you review our web page and follow the instructions that pertain to your specific situation.
You can find that page here:  Leka | Return Policy
If you are having any additional difficulties, please don’t hesitate to reach out to our awesome support staff at info@lekacbd.com

What is your shipping policy?
At this time, we only ship within the United States. All orders will be shipped out within 1 business day and you will receive a confirmation email with tracking information. We ship via USPS first class mail which then takes an additional 2-4 days for the product to arrive.

Please note that at this time our delivery service (USPS) will not deliver to PO Boxes or Military Bases.

What is the process of shipment? Where is my package?
With each purchase, a shipping notification email is sent to the email account associated with the order. The notification will include an order summary along with a USPS Tracking number which can be used to track the package. After the product has been picked up from our warehouse facility (typically within 24 to 48 hours) you will be issued the tracking number. At this point we cannot stop the shipment from being delivered. 
 
If your tracking status through USPS indicates that the order has been delivered and you have not yet received your package, we would urge you to reach out to Leka CBD at  info@lekacbd.com and speak with one of our friendly customer service representatives to ensure your package is located and delivered.

Can I sell Leka CBD in my shop?
If you are a shop or dispensary that is looking to sell Leka CBD, reach out to info@lekacbd.com. From there, we can put you in contact with a sales representative who can meet your needs.
In the initial inquiry, please provide a contact name, company name, email address and phone number to reach you at. Feel free to leave other questions or comments as well.